CONFUSED?

Yes we do! You can find this within each menu item when ordering on our kiosk or via click & collect!

You can see our full allergen matrix here.

Our chicken is certified halal. (Our steak used to be halal, but we've changed butcher and this is no longer the case.) We do operate busy open kitchens in which non-halal products are handled - we make every effort to avoid cross-contamination, though we can’t guarantee it 100%.

We cook our sandwich ingredients fresh throughout the day, as we think this gives the best quality - so we are regularly baking off fresh ciabatta/baps and roasting sandwich fillings. These ingredients are then left to cool naturally - and likewise we don’t keep finished sandwiches or baps in a heated environment, nor do we serve them in heat retentive packaging. (The internal foil wrap on our ciabattas is just designed to hold the sandwich together once we’ve sliced it in half, and give you a better eating experience. It's not an insulating foil, and slicing the wrapped sandwich releases any steam & heat anyway.)

If sandwich and bap ingredients were kept hot after they'd been cooked (or the finished dishes were held hot after being assembled), then these dishes would be subject to VAT and our takeaway customers would have to be charged a higher price - in the same way that we charge VAT on our hot pots which are kept warm and are subject to VAT.

As a result, we don’t keep our sandwiches or baps hot (or market them as such). If you ever do receive a warm sandwich or bap, it’s simply because some of its ingredients have been recently cooked and are still warm from that cooking process.

BrewClub is our loyalty programme. And it's loyalty that actually rewards you.

We're keeping it simple: spend £1, get 10points. So you earn every time you sip, snack or splurge.

Want more? You can go all in with on of our BrewClub coffee subscriptions – for daily brews at a serious steal.

BasicBrew: Free to join // get a free coffee on signup // collect loyalty points & get rewards // 500 pts = £5 voucher // be the first to hear about exclusive deals and what's new!

ClassicBrew: First month £1 (with the code ClassicIntro), then £10 per month // half price coffee & barista-made drinks (max. 1 per order) // 500 pts = £7.5 voucher // be the first to hear about exclusive deals and what's new!

PremierBrew: First month £35 (with the code Welcome35), then £50 per month // 3 free coffees or barista-made drinks per day (max 1. per order) // 500 pts = £10 voucher // be the first to hear about exclusive deals and what's new!

With our new updates to BrewClub, we've tried to make how you earn points a lot more simple, and a lot more transparent.

Now for every £1 spent, you'll earn 10 points, discount or not.

Every tier earns at the same rate now, but the rewards for our subscribers are higher.

When you get your voucher, you points won't disappear - keep racking them up for even bigger rewards.

Create you free BasicBrew account here.

From there, if you want to upgrade/manage your account, head to the BrewClub tab and follow the 'subscriptions' link.

To take advantage of our welcome offers on ClassicBrew or PremierBrew, make sure you enter the promo code when entering your card details at checkout!

Previously, you couldn't earn points on discounted or free items. With our new points sytem, you now do! (Unless it's free, that is)

If you don't have your wallet pass downloaded, you can find this in the email we sent to you with the subjet 'Welcome to BrewClub'.

For your wallet pass to work T&Cs (separate to marketing communications) need to be opted into (so your device can to talk to our system). Usually, if your wallet pass isn't working it means this has been turned off. Drop us an email at feedback@yolklondon.com with your member number (same as your phone number) and we’ll send you a text to update your T&Cs.

If you want to cancel your ClassicBrew or PremierBrew subscription, you can do so by logging into your account here. From there, head to the BrewClub tab and follow the 'subscriptions' link (the same link from which you can 'Upgrade' or manage your BrewClub membership); then from this page you can cancel your subscription at any time.

If you delete your loyalty account before this stage (which is hosted by Stripe) your subscription will not be cancelled & you may still be charged.