Terms & Conditions

TERMS & CONDITIONS
Yolk (In One Basket Ltd) · Last updated: 12.06.26
These are the terms and conditions on which we sell our food, drink, and other products and services to you, and on which our BrewClub loyalty scheme operates.
Please read them carefully – they form a contract between you and us.
These terms are designed to be clear and fair. If there's anything you don't understand, get in touch with us at feedback@yolklondon.com and we'll do our best to explain.
1. ABOUT YOLK
1.1 Yolk is operated by In One Basket Ltd, a company registered in England and Wales under company number 08864066, with its registered address at 22A Adolphus Road, London N4 2AZ.
1.2 In these terms, “Yolk”, “we”, “our” and “us” mean In One Basket Ltd. “You” and “your” mean you, the customer.
1.3 You can contact us at any time:
• For general queries, complaints, and feedback: feedback@yolklondon.com
• For catering and large orders: catering@yolklondon.com
• By post: In One Basket Ltd, 22A Adolphus Road, London N4 2AZ
2. ABOUT THESE TERMS
2.1 These terms apply whenever you buy from us – whether in one of our stores, through our website, through our self-service kiosks, or through any other channel we operate.
2.2 If you are a BrewClub member, these terms also govern your membership of the scheme. The BrewClub-specific rules are set out in section 8.
2.3 If you order through a third-party delivery platform (such as Deliveroo), the terms of that platform also apply to that order – see section 5.
2.4 We may update these terms from time to time. If we make material changes, we'll let BrewClub members know by email. The most recent version will always be available at yolklondon.com. By continuing to buy from us or use BrewClub after a change, you accept the updated terms.
2.5 Our Privacy Policy, which is part of these terms by reference, explains how we handle your personal information. You can read it at yolklondon.com/privacy-policy.
3. ORDERING FROM YOLK
How orders work:
3.1 When you place an order with us – in store, online, or via a self-service kiosk – you're making an offer to buy from us. We accept your order when we confirm it (whether on screen, by email, or by handing you your food). A contract between us is formed at that point.
3.2 We may refuse or cancel an order if we believe it has been placed in error, if the product is unavailable, if we suspect fraudulent activity, or if we are unable to fulfil it for any reasonable operational reason. If we cancel an order you have paid for, we'll refund you.
Right to refuse service and zero-tolerance policy:
3.2A We reserve the right to refuse service or fulfil an order where we reasonably consider it necessary to protect our staff, customers, premises or business operations.
Yolk operates a zero-tolerance policy towards harassment, abuse, threatening behaviour, discrimination, violence, intimidation, or any other conduct that may cause distress or harm to our staff, customers, delivery partners or other visitors. Where such behaviour occurs, we may refuse service, cancel an order, require the individual to leave our premises, suspend or terminate any BrewClub account associated with them, and/or take any other action we reasonably consider appropriate.
Where an order is cancelled as a result of behaviour covered by this clause, we reserve the right not to provide a refund where permitted by law.
3.3 All product descriptions, photographs, and prices on our website, menus, and kiosks are provided for general guidance. Occasionally there may be small variations between the description or image and the product you receive.
Prices and payment:
3.4 Prices shown on our menu boards, self-service kiosks, and website include VAT where VAT applies to the take-away price. Where additional VAT is required because food or drink is consumed on the premises, the additional VAT will be added at the point of sale. Hot food is standard-rated for VAT whether eaten in or taken away.
3.5 Payment is taken at the point of order. We accept payment by card only. We use third-party payment processors (currently Adyen for one-off purchases and Stripe for BrewClub subscriptions) to process payments on our behalf, but the contract for the goods or service is always between you and Yolk.
3.6 Yolk (In One Basket Ltd) is the merchant of record for all transactions made directly through our stores, website, self-service kiosks, and BrewClub subscriptions. This means Yolk is the seller for these transactions – Yolk appears on your receipt and is responsible for the transaction under these terms, including any refund or chargeback. For orders placed through third-party delivery platforms (such as Deliveroo), that platform is the merchant of record for the order.
4. ALLERGENS AND FOOD INFORMATION
4.1 The safety of our customers is our highest priority. Please be aware that our kitchens are open and busy, and we use the same equipment for products that may contain different allergens. We take great care to ensure all equipment is thoroughly cleaned and sanitised on completion of every job, but there is still a possibility of trace contamination.
4.2 We therefore cannot guarantee any of our food to be allergen-free. If you have any questions or concerns about allergens or intolerances, please speak to the Manager on duty before ordering.
4.3 Allergen information for individual products is displayed on our self-service kiosks. A full allergen matrix is available at yolklondon.com.
4.4 If you have a serious allergy or intolerance, please tell us before ordering and consider whether ordering from us is right for you given the above.
5. DELIVERY
Click & Collect
5.1 When you place a Click & Collect order, we'll prepare your order for collection at the time and location you've selected. It's your responsibility to collect your order at the specified time. We can't guarantee the quality of food collected significantly after the agreed time.
Delivery via third-party platforms
5.2 When you order Yolk food through a third-party delivery platform (such as Deliveroo), your contract for the delivery is between you and that platform. Yolk is responsible for preparing the food to our usual standard; the delivery platform is responsible for the delivery itself, including timing, condition on arrival, and any delivery-related issues.
5.3 If something goes wrong with the delivery, please raise it with the delivery platform in the first instance. If there's an issue with the food itself (rather than the delivery), you can contact us at feedback@yolklondon.com.
Catering delivery
5.4 Catering deliveries are prepared by Yolk directly and may be delivered by a third party. The specific terms for catering orders are set out in section 7.
6. CANCELLATIONS, REFUNDS, AND COMPLAINTS
Cancelling an order
6.1 Because our food is freshly prepared, we can't always offer cancellation once an order has been placed. The position depends on the type of order:
• Click & Collect orders: we'll consider cancellation requests on a case-by-case basis. We retain the right to refuse cancellation, particularly where preparation has already started.
• In-store orders: cancellation is only possible if preparation has not yet started.
• Catering orders: see section 7 for the catering cancellation policy.
Refunds
6.2 If there's a genuine problem with your order – for example, the wrong item was provided, the food quality wasn't up to our usual standard, or we made an error – please get in touch at feedback@yolklondon.com and we'll look into it.
6.3 Where compensation is appropriate, we may offer a refund, a voucher, or a free replacement, depending on the circumstances. We'll work with you to find the right outcome.
6.4 This does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.
Complaints
6.5 If you're unhappy with anything about your experience, please let us know at feedback@yolklondon.com. We aim to acknowledge complaints within 2 working days and resolve them as quickly as we can.
7. CATERING AND LARGE ORDERS
7.1 Yolk offers a catering service for offices, events, and large orders. Catering orders are governed by these terms, with the additional terms in this section taking priority where they differ.
Placing a catering order
7.2 To place a catering order, head to our website or contact catering@yolklondon.com. The minimum order value is £100.
7.3 Orders for next-day delivery must be placed by 2pm the day before.
Pricing, delivery, and payment
7.4 Delivery is free for catering orders over £200. For orders below this threshold, a delivery charge of £15 applies.
7.5 Catering orders can be paid by card at the time of ordering, or – by arrangement – by invoice. Contact catering@yolklondon.com to arrange invoice payment.
7.6 Orders over £300 qualify for one free individual dish included with the order.
7.7 BrewClub members earn points on catering orders at the same rate as other orders (10 points per £1 spent), up to a maximum of 500 points per catering order.
Cancellation of catering orders
7.8 Catering orders can be cancelled in full up to 2pm the day before the scheduled delivery, with a full refund.
7.9 Cancellations made after 2pm the day before delivery will be charged at 100% of the order value, with no refund. This is because we place fresh produce orders in advance of your delivery.
Allergens for catering
7.10 Allergens are clearly labelled on every catering dish or platter. The general allergen position in section 4 applies.
8. BREWCLUB LOYALTY SCHEME
8.1 BrewClub is Yolk's loyalty scheme. It rewards members for buying from us with points that convert into vouchers, and offers paid subscription tiers with additional benefits. For the purposes of these terms, a ‘BrewClub Voucher’ is a promotional voucher issued through BrewClub which may be redeemed against eligible purchases in accordance with these terms.
Joining BrewClub
8.2 To join BrewClub, you must be aged 18 or over and provide the information requested at sign-up. By joining, you agree to these terms and our Privacy Policy.
8.3 Membership is personal to you. You may only hold one BrewClub account at any time. Sharing, selling, or transferring an account is not permitted. We may suspend or terminate your account(s) if we discover that multiple accounts belong to the same person.
Membership tiers
8.4 BrewClub has three tiers:
• BasicBrew (free): earn points and redeem £5 vouchers at every 500-point threshold.
• ClassicBrew (£10 per month): 50% off all barista-made drinks, and £7.50 vouchers at every 500-point threshold.
• PremierBrew (£50 per month): three free barista-made drinks per calendar day, with at least 30 minutes between each redemption, and £10 vouchers at every 500-point threshold.
8.5 You can upgrade or cancel your membership tier at any time through the BrewClub portal. To move to a lower tier, you will need to cancel your current subscription and sign up again at the lower tier. Changes take effect on the next billing date.
Earning points
8.6 All BrewClub members earn 10 points per £1 spent on qualifying purchases at Yolk.
8.7 Subscription payments to ClassicBrew or PremierBrew earn points at a reduced rate of 5 points per £1.
8.8 Points are calculated on the actual amount paid after any discount or voucher has been applied.
8.9 Points are credited to your account once your transaction is complete. If a transaction is refunded, the corresponding points will be removed from your account.
Vouchers
8.10 A voucher is automatically issued each time your points balance passes a 500-point threshold. The voucher value depends on your membership tier (see 8.4).
8.11 Vouchers are valid for 30 days from the date of issue. After this period they expire and cannot be reinstated.
8.12 Vouchers must be redeemed in full in a single transaction. Any unused balance is forfeited – vouchers are not partially redeemable, and unused value cannot be carried over.
8.13 Only one BrewClub voucher can be used per transaction. ClassicBrew and PremierBrew benefits (such as the 50%-off-coffee discount or free drinks) can be combined with a voucher in the same transaction, as they are separate features of the subscription rather than additional vouchers.
8.14 Whether a BrewClub voucher can be used alongside other promotions (such as double-points events or seasonal offers) depends on the specific promotion. The applicable terms will be set out with each promotion.
8.15 Vouchers have no cash value and cannot be exchanged for cash, transferred to another account, or sold.
Points expiry and reset
8.16 Points are valid for 12 months from the date they were earned. Points older than 12 months will expire.
8.17 Your points balance continues to accumulate as you earn vouchers – your balance is not reset to zero each time a voucher is issued. When your balance reaches 10,000 points, your points balance will reset to zero. Any vouchers already earned before the reset will remain valid for their stated validity period.
ClassicBrew and PremierBrew subscriptions
8.18 ClassicBrew and PremierBrew are paid monthly subscriptions. The first payment is taken at sign-up via Stripe, and subsequent payments are taken automatically on the same date each month using the payment method on file.
8.19 Subscription benefits begin immediately on successful first payment and continue for as long as your subscription remains active.
8.20 You can cancel your subscription at any time through the BrewClub portal. Cancellation takes effect at the end of your current paid month; you retain access to subscription benefits until then. We retain the right not to offer pro-rata refunds for partial months.
8.21 If a subscription payment fails, your subscription will be cancelled immediately. You will lose access to the relevant tier's benefits, including any associated promotional benefits, with effect from the failure. We have no obligation to reinstate any promotional benefit that was associated with a cancelled subscription.
8.22 We may suspend the PremierBrew “three free drinks per day” benefit if we reasonably suspect it is being abused or used outside the spirit of the offer (for example, ordering on behalf of others).
8.23 Subscription fees and benefits may change. Where this happens, we'll give you reasonable advance notice by email and you'll have the opportunity to cancel before the change takes effect.
Right to cancel new subscriptions (14-day cooling-off)
8.24 If you sign up for a ClassicBrew or PremierBrew subscription online, you have the right under the Consumer Contracts Regulations 2013 to cancel within 14 days of signing up and receive a refund, even if you have not given a reason.
8.25 However, if you have used the subscription benefits during this period (for example, claimed a free drink or used the 50%-off discount), we may reduce your refund to reflect the value of what you have used.
8.26 To exercise this right, contact us at feedback@yolklondon.com within 14 days of signing up.
Communications you'll receive
8.27 As a BrewClub member, we will send you service communications about your account and the vouchers you earn. These are essential to making the scheme work and you'll receive them regardless of your marketing preferences. They are:
• A notification when you earn a voucher
• A confirmation when you redeem a voucher
• A reminder before an unredeemed voucher expires
8.28 We may also send you marketing communications (such as promotional offers, double-points events, or seasonal campaigns) where you have opted in. You can change your marketing preferences or unsubscribe at any time.
8.29 The full detail of how we handle your data and communications is in our Privacy Policy.
Closing your account
8.30 You can close your BrewClub account at any time through the BrewClub portal. On closure, any unused points and unredeemed vouchers will be forfeited.
8.31 Closing your BrewClub account does not automatically cancel any active ClassicBrew or PremierBrew subscription. To stop subscription payments, you must cancel the subscription separately through the subscription portal. We display a clear notice during the account closure process to remind you of this and direct you to where to cancel the subscription. Where a member can demonstrate that they reasonably understood account closure would end their subscription – and that subscription payments have continued as a result – we will consider refunding those payments on a case-by-case basis. Contact feedback@yolklondon.com if this applies to you.
Account suspension and fraud
8.32 We may suspend or close a BrewClub account, or restrict the ability of an account to earn additional points (for example, for referrals, feedback, or other bonus mechanisms), if we reasonably believe the account is being used fraudulently or in breach of these terms.
8.33 Examples of activity we'd consider fraudulent include: creating multiple accounts to earn additional rewards, using stolen payment details, deliberately gaming referral or feedback mechanisms, or sharing accounts.
8.33A We reserve the right to suspend BrewClub benefits, remove points or vouchers, and/or close an account where we reasonably believe a chargeback, payment dispute or other transaction has been initiated fraudulently, dishonestly or in breach of these terms.
8.34 If we suspend or close your account, we will usually let you know, and you can contact feedback@yolklondon.com if you think the decision was made in error.
Changes to BrewClub
8.35 We may change the BrewClub scheme rules from time to time – for example, the points-per-pound rate, voucher values, validity periods, or tier benefits. Where we make material changes, we'll notify members by email in advance of the change taking effect.
8.36 We may also withdraw the scheme entirely. If this happens, we'll give members reasonable notice and a fair opportunity to use any earned vouchers before they expire.
Promotions
8.37 We may run promotions from time to time (such as double-points, bonus voucher events, or seasonal offers). The specific terms of each promotion will be made clear at the time. Promotions may be subject to their own conditions which take priority over the standard BrewClub terms for that promotion.
9. LIMITATIONS OF LIABILITY
9.1 Nothing in these terms limits or excludes our liability for:
• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any breach of your statutory rights as a consumer under the Consumer Rights Act 2015; or
• Any other liability that cannot be excluded or limited under English law.
9.2 Subject to clause 9.1, and to the extent permitted by law, our total liability to you for any loss or damage arising under or in connection with these terms is limited to the price you paid for the relevant order, product, or subscription giving rise to the claim.
9.3 We are not responsible for losses that are not foreseeable, for losses that arise from your failure to follow our reasonable instructions (such as our allergens guidance), or for losses that arise from circumstances outside our reasonable control.
9.4 We supply our food and services for personal, non-commercial use. We are not liable for any business losses (including loss of profit, loss of business opportunity, or loss of reputation) arising from the use of our food or services in a commercial context. Catering orders for businesses are subject to the additional provisions in section 7.
10. EVENTS BEYOND OUR CONTROL
10.1 We are not liable for any failure or delay in performing our obligations under these terms where that failure or delay is caused by events outside our reasonable control. Examples include: strikes, transport disruption, severe weather, fire or flood, power or internet outages, supplier failures, pandemic-related disruption, and acts of government.
10.2 Where such an event affects an order you have already placed, we'll contact you as soon as we reasonably can and offer either to fulfil the order when we're able to, or to refund you in full.
11. INTELLECTUAL PROPERTY
11.1 The Yolk brand, logo, menus, recipes, website content, photographs, and other materials are owned by us or our licensors. You may not use, copy, or reproduce any of these for commercial purposes without our written permission.
11.2 Personal, non-commercial use of our website and menus is fine – for example, sharing a photo of your meal on social media.
12. THIRD-PARTY PLATFORMS
12.1 Yolk uses third-party platforms to operate parts of its business, including ordering, loyalty, payment processing, and delivery. These platforms have their own terms and privacy policies which may apply to your use of them. Currently:
• Online ordering and self-service kiosks are provided through a third-party platform
• Loyalty scheme infrastructure is provided by Como (operated by Conduit Ltd)
• Card payments are processed by Adyen (for one-off purchases) and Stripe (for BrewClub subscriptions)
• Third-party delivery is provided by delivery partners such as Deliveroo or Just Eat for Business
12.2 When you use one of these platforms in connection with Yolk, your contract with Yolk for the food or service is governed by these terms. Any separate use of the platform itself (for example, your account on a delivery platform) is governed by that platform's own terms.
13. GENERAL
13.1 If any part of these terms is found to be unlawful or unenforceable, the rest of the terms will remain in effect.
13.2 If we don't enforce a right under these terms on a particular occasion, that doesn't mean we've given up the right to enforce it later.
13.3 These terms are between you and Yolk. No other person has any rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.
13.4 We may transfer our rights and obligations under these terms to another organisation – for example, if our business is sold or restructured. You may not transfer your rights or obligations without our written consent.
13.5 These terms are written in English. If they are translated into another language, the English version will prevail in the event of any inconsistency.
14. LAW AND JURISDICTION
14.1 These terms are governed by the laws of England and Wales.
14.2 Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, please contact us at feedback@yolklondon.com.